OFFICIAL PHOTO ID FOR THE UK

FREQUENTLY ASKED QUESTIONS

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I have lost my card, can I get a replacement?

As long as we still hold your records, a replacement can be produced. Please telephone the office for assistance as we will need to check details with you.


I haven't got all the documents you ask for on the application form - can you help?

Please call the office and one of us will help you - 01434 634996.

PLEASE DO NOT SEND ORIGINAL BIRTH CERTIFICATES PASSPORTS OR OTHER SUPPORTING DOCUMENTATION - we ask for photocopies countersigned by your referee. We do not take responsibility for any original documents sent to us. Please see the application form under Point 1 where it clearly states in red not to send originals this information is echoed in the referee's instructions

What happens to my information once you have issued my card?

We keep your details on file for 3 years, this may be helpful to you in the future should you wish to replace your card. We do not sell your information nor do we share it with other companies. Within the remit of the Data Protection Act we may share information with the police, for example, missing persons or if a crime has been committed.


Do I need to send my original documents ?

No PLEASE DO NOT SEND ORIGINAL BIRTH CERTIFICATES PASSPORTS OR OTHER SUPPORTING DOCUMENTATION - we ask for photocopies countersigned by your referee. We do not take responsibility for any original documents sent to us. Please see the application form under Point 1 where it clearly states in red not to send originals this information is echoed in the referee's instructions

There is a tick box about the internet - what's that all about?

We are working to try and make the internet safer, especially for young people. It means that, for example, should you want to access age restricted goods or services on the internet, the supplier of those services can check with us to make sure you are the correct age.


I don't have access to a printer, please can you send me an application form?

Yes of course, you can call us on 01434 634996 or you can email us at info@validateuk.co.uk. Please remember to include your full postal address and postcode.


Acceptable Referees

Acceptable References—suggested list call if you are unsure 01434 634996

We follow the Identity & Passport Services list of acceptable countersignatures ie referees. Referees must be employed and contactable at their place of work and cannot be self employed. Business owners must be from a VAT registered company or a directors of a Ltd company.

The person providing the countersignature must not be related to the applicant by birth or marriage neither should they be in a personal relationship together (this includes a same sex relationship) nor live at the same address.


  • Accountant
  • Airline Pilots
  • Articled clerk of a limited company
  • Bank/building society official
  • Barrister
  • British Computer Society (BCS) - Professional grades which are Associate (AMBCS), Member (MBCS), Fellow (FBCS) (PN 25/2003)
  • Broker
  • Chairman/director of limited company
  • Chemist
  • Chiropodist
  • Christian Science practitioner
  • Commissioner of oaths
  • Councillor: local or county
  • Civil servant (permanent)
  • Dentist
  • Designated Premises Supervisors
  • Director/Manager of a VAT registered Charity
  • Doctor
  • Engineer (with professional qualifications eg a degree or MICE)
  • Fire service official
  • Funeral director
  • Insurance agent (full time) of a recognised company
  • Journalist
  • Justice of the Peace
  • Legal secretary (members and fellows of the Institute of legal secretaries)
  • Local government officer
  • Manager/Personnel officer (of limited company)
  • Manager/Personnel Officer of a VAT registered Company
  • Member of Parliament
  • Merchant Navy officer
  • Minister of a recognised religion and Salvation Army Officer
  • Nurse (RGN and RMN)
  • Officer of the armed services
  • Optician
  • Personal License Holder
  • Pharmacist
  • Photographer (professional)
  • Police officer
  • Post Office Manager or Manageress eg Postmaster
  • President/Secretary of a recognised organisation
  • Probation Officer / Prison Officer
  • Social worker
  • Solicitor
  • Surveyor
  • Teacher, lecturer
  • Trade union officer
  • Travel agent (qualified)
  • Valuers and auctioneers (fellow and associate members of the incorporated society)
  • Veterinary Surgeon

Postage to our offices

Please be aware that Royal Mail now charge on the size of envelope you use as well as weight, we strongly recommend that you check with your local post office to make sure that you have the correct postage on your envelope; if you do not have the correct postage your item will be held by Royal Mail, we will then have to collect it and pay the surcharge which we will require you to reimburse.

If you are ordering the fast track overnight service we recommend that you post your application form to us using either Royal Mail Special or Royal Mail Signed For, both of these services can be tracked.

Please do not assume that by using a 1st class stamp that your envelope will arrive in our offices the next day, in many cases this does not happen and if we don't receive your envelope in time it will delay your card.


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