OFFICIAL PHOTO ID FOR THE UK

FREQUENTLY ASKED QUESTIONS

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How quickly can I have my card?

There are three services:

  • Card sent out to you within 10 working days of receipt of your application in our office (working days are Mon to Fri) – costs £15
  • Card sent out to you within 5 working days of receipt of your application in our office (working days are Mon to Fri) – costs £25
  • There is a guaranteed overnight service which means that you receive your card the next working day after we have received your application form in our office. This excludes Saturday and Sunday and is dependent upon your documents being correct and your referee check being successful. The package will need a signature when it arrives at your house; it doesn't have to be the applicant who signs. If you would rather us send it to another address, that can be done as long as you give us the full postal address in writing and enclose that instruction with your application. There are extra options with this service so it's best to call us so that we can see how best to help you.

I want my card now!

Sorry but we do not issue 18+ cards until you attain that age. If you want a 12/15 or 16/18 card now, that's fine, but you will need to re-apply if you want the 18+ card later. The cards don't "run out" so you can use them for as long as you want.


Will my card expire?

Our cards do not have an expiry date so you can use it for as long as you wish. Bear in mind that as you get older your looks will change, you may want to renew your card to reflect this especially if you want to use your card for clubs and pubs. If this is the case, just call us and we'll advise on your individual requirements.


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Our office will close on:-

Friday 21st December, 2018 at 4pm

We re-open on Thursday 3rd January, 2019 at 9.30am

IMPORTANT !!

If you want a card in time for either Christmas or New Year’s Eve your completed application form must be with us no later than:-

To receive your card on our 10 working day service we must receive your completed application form by FRIDAY 7th DECEMBER, 2018

To receive your card on our 5 working day service we must receive your completed application form by FRIDAY 14th DECEMBER, 2018

To receive your card on our overnight tracked service we must receive your completed application form by THURSDAY 20th DECEMBER, 2018

In ALL cases please make sure that your referee is available to take our call as cards are not despatched until the reference is completed

PLEASE remember that the post slows down at Christmas and the guide given above is a minimum. There is information on the web site in “More info” regarding posting your application to us. We are not responsible for non delivery of your application form to our offices.

PLEASE POST EARLY !